You are now ready to go look for the printer driver that you need. We will give you links to some common printer manufacturer's Web sites in a minute. But before we do this, we'd like to remind you that the printer manufacturer's Web site is not under our control. Each manufacturer's Web site will be laid out differently. Therefore, we cannot give you the precise steps that you will need to locate and download the latest printer driver for your computer. So please realize that the following steps are general steps that you may have to adapt a bit. If at any time you no longer seem to be able to find what you need, please ask someone you know for help or contact your printer's manufacturer for help.
Basically what you want to do when you get to your printer manufacturer's Web site is:
- Find the downloads or drivers section.
- Find where you can select your printer make and model.
- Find where you can select your Windows XP platform type.
- Select the latest driver.
- Read the download instructions if there are any, and then download the printer driver. (We will give you more specific instructions on how to download the printer driver file in a minute. For now, just try to locate the file.)
The following is just one example of what the page that you want to find on the printer manufacturer's Web site will resemble. This example is from the Epson Web site. As we said, other Web sites will look different.
Links to Web sites of common printer manufacturers
Here is a list of links to the Web sites of some common printer manufacturers. Click the link for your printer manufacturer. The current Web page will remain open so that you can return to it after you have downloaded the latest printer driver for your printer.
Note If the Web site for your printer manufacturer is not listed here, just type the name of your printer manufacturer in any Web search engine to locate the manufacturer's Web site:
- Brother (http://www.brother.com/E-ftp/softwin.html)
- Canon (http://www.usa.canon.com/consumer/controller?act=DownloadIndexAct)
- Dell (http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen)
- Epson (http://www.epson.com/cgi-bin/Store/support/SupportIndex.jsp)
- HP (http://welcome.hp.com/country/us/en/support.html)
- Kodak (http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=10/9652&pq-locale=en_US)
- Konica Minolta (http://printer.konicaminolta.com/support/index_ds.html)
- Lexmark (http://downloads.lexmark.com/en/us/index.html)
- Panasonic (http://www2.panasonic.com/consumer-electronics/support/Computers-Networking/Multifunction-Printers.list.75541)
- Ricoh (http://www.ricoh.com/downloads/)
- Samsung (http://www.samsung.com/us/support/download/supportDownMain.do)
- Sony (http://esupport.sony.com/perl/select-system.pl?DIRECTOR=DRIVER&SR=nav:service_support:electronics:drivers_software:esup&ref=http%3A//www.sony.com/index.php)
After you have located the latest printer driver for your printer and Window XP platform, go to Download and then run the file that you located.
What to do if no printer driver was listed for your printer or Windows XP platform type
If no printer driver was listed for your Windows XP platform type, here is what you want to try next:
- If no printer driver is listed by your manufacturer for Windows XP, download a Microsoft Windows 2000 driver if one is available.
- If you are running a 64-bit Windows XP platform, and no 64-bit Windows XP driver is listed, download a 32-bit Windows XP driver if one is available.
If no Windows 2000 or Windows XP driver is listed for your printer, see whether a compatible printer driver exists for your printer make and model. A compatible driver is also known as an "emulation printer driver." An emulation printer driver imitates another printer driver. This step is a bit more involved, so if you have trouble, you might want to ask someone for help or contact support.
To find a printer driver that will function as an emulation printer driver for your printer driver, first search your printer manufacturer's Web site. If you do not find any mention of an emulation printer driver on your printer manufacturer's Web site, you can do the same search on the Internet. The steps to do this are as follows:
- Either on your printer manufacturer's Web site or on the Internet, type the make and model of your printer followed by the word "emulation" in the search box. For example, your search entry might resemble the following:
Canon BJ20 emulation
- Look through the search results to see whether there is any mention of an emulation printer driver for your printer.
To download a compatible driver, you might have to visit a different printer manufacturer's Web site. For example, the Epson LQ510 printer emulates the Canon BJ20 printer. Therefore, you would have to visit the Epson Web site to download the latest printer driver for the Epson LQ510 printer for use with a Canon BJ20 printer.
If no printer driver is available in any form for your printer, the rest of this content cannot help you. At this point, you might want to read Next Steps or Advanced troubleshooting. Or you might want to ask someone you know for help, or contact the manufacturer of your printer.
If you found the driver, go on to Download and then run the file that you located.
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