You cannot shut down or restart Windows XP Media Center Edition 2005 when multiple users are logged on

You cannot shut down or restart Microsoft Windows XP Media Center Edition 2005 from inside the program when multiple users are logged on to the Media Center computer. This behavior occurs only when Media Center is running in full-screen mode and Windowed mode.

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CAUSE

This behavior occurs because you cannot see a warning message that you are prom...

This behavior occurs because you cannot see a warning message that you are prompted with in this scenario. This warning message is hidden behind the Media Center window when Media Center is running in full-screen mode and Windowed mode.

If you have Fast User Switching enabled in Windows XP, and multiple users are logged on, you are prompted with the following warning message when you try to either shut down or restart the computer:

Other people are logged on to this computer. Shutting down Windows might cause then to lose data.
Do you want to continue shutting down?

Windows will not restart or shut down until you click Yes in response to this warning message. However, because this message is hidden, you do not respond.

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WORKAROUND

To work around this behavior, quit Media Center, and then make sure that all us...

To work around this behavior, quit Media Center, and then make sure that all users have saved their data and logged off before you shut down or restart the computer.

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MORE INFORMATION

Media Center Technical Support Because Microsoft Windows XP Media Center Editio...

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/ (http://www.microsoft.com/windowsxp/mediacenter/)

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APPLIES TO

• Microsoft Windows XP Media Center Edition 2005

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Keywords:

kberrmsg kbtshoot KB886844

You may receive a warning message or the Zero Touch Installation process may stop responding when you use the Solutions Accelerator for Business Deskt

When you use the Solutions Accelerator for Business Desktop Deployment (BDD) together with Microsoft Systems Management Server 2003 Service Pack 2 (SP2), the Zero Touch Installation (ZTI) Windows Operating System Deployment process may stop responding during the State Restore phase. When this issue occurs, you may receive the following warning message:

Security Warning The publisher could not be verified. Are you sure you want to run this software?

Note If you receive this warning message, you can respond to it by clicking Run. The process should continue until it is completed.

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CAUSE

This issue occurs when the following conditions are true:You use the Fully Quali...

This issue occurs when the following conditions are true:

• You use the Fully Qualified Domain Name (FQDN) in the Systems Management Server hierarchy.
• You use the computer name of the server for the UDShare parameter and for the SLShare parameter in the CustomSettings.ini file.

Under these conditions, the Microsoft Windows operating system generates a security warning message when the ZeroTouchInstallation.vbs script runs the OSDConnectToUNC.exe file.

In most cases, you cannot see the message box, and the State Restore phase will appear to stop responding.

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RESOLUTION

To resolve this issue, you must modify the ZeroTouchInstallation.vbs script. To...

To resolve this issue, you must modify the ZeroTouchInstallation.vbs script. To do this, follow these steps:

1. In the ZeroTouchInstallation.vbs script file, locate the following lines.

   Line 3813:  LogInfo sLogFile, "About to call OSDConnectToUNC to connect to " & sServerUNC, LogTypeInfo
   Line 3814:  sCmd = """" & sOSDConnectToUNC & """ """ & sServerUNC & """ " & arrSplit(0) & " " & arrSplit(1) & " " & arrSplit(2)

2. Add "cmd /c" to the command line on line 3814, as in the following example.

   Line 3813:  LogInfo sLogFile, "About to call OSDConnectToUNC to connect to " & sServerUNC, LogTypeInfo
   Line 3814:  sCmd = "cmd /c """"" & sOSDConnectToUNC & """ """ & sServerUNC & """ " & arrSplit(0) & " " & arrSplit(1) & " " & arrSplit(2) & """"

3. Save and then close the script file.

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MORE INFORMATION

Steps to reproduce the issue To see when this issue occurs in the ZTI process, f...

Steps to reproduce the issue

To see when this issue occurs in the ZTI process, follow these steps:

1. Run the ZTI process together with the /debug:true flag.
2. Review the ZeroTouchInstallation.log file. The log resembles the following:

   -------------------------- PHASE START ---------------------------
   Using COMMAND LINE ARG: Debug = True
   Using COMMAND LINE ARG: Phase = STATERESTORE
   Using DEFAULT VALUE: Ini file = \\SMS01.contoso.com\SMSPKGD$\SMS00001\CustomSettings.ini
   Using DEFAULT VALUE: CapiComDLL = \\SMS01.contoso.com\SMSPKGD$\SMS00001\capicom.dll
   Using LOGFILE = C:\MININT\SMSOSD\OSDLOGS\Zerotouchinstallation.log OSD environment is available.
   WMI is available.
   ...
   ...
   ...
   About to call OSDConnectToUNC to connect to \\FS01\Logs

   Notice that the last item that is logged in the State Restore phase indicates that the ZTI process is about to call the OSDConnectToUNC.exe file.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

925220 (http://support.microsoft.com/kb/925220/ ) The SMS 2003 Operating System Deployment Feature Pack appears to stop responding (hang) in the "State Restore Phase" for over one hour

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REFERENCES

For more information about the Zero Touch Installation Deployment Feature Team G...

For more information about the Zero Touch Installation Deployment Feature Team Guide from the Solution Accelerator for BDD, visit the following Microsoft TechNet Web site:

http://www.microsoft.com/technet/desktopdeployment/bdd/enterprise/ztidftguide.mspx (http://www.microsoft.com/technet/desktopdeployment/bdd/enterprise/ztidftguide.mspx)

For more information about User State Migration Tool (USMT), view the USMT 2.6 Help in the download package for USMT 2.6. To download Windows User State Migration Tool version 2.6, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=4af2d2c9-f16c-4c52-a203-8daf944dd555 (http://www.microsoft.com/downloads/details.aspx?FamilyID=4af2d2c9-f16c-4c52-a203-8daf944dd555)

For more information about Microsoft Windows User State Migration Toolkit, visit the following Microsoft TechNet Web site:

http://technet.microsoft.com/en-us/desktopdeployment/bb397209.aspx (http://technet.microsoft.com/en-us/desktopdeployment/bb397209.aspx)

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APPLIES TO

• Microsoft Windows XP Professional
• Microsoft Windows XP Tablet PC Edition
• Microsoft Office Professional Edition 2003
• Microsoft Solution Accelerator for Business Desktop Deployment
• Microsoft Systems Management Server 2003 Service Pack 2

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Keywords:

kbtshoot kbprb KB921281

Warning message when you start a Windows XP-based computer: “This version of Windows XP is currently not safe”

This article describes the following warning message that is displayed when a Microsoft Windows XP-based computer starts:

Windows Genuine Advantage
This version of Windows XP is no longer secure.

To continue receiving the latest security updates, click here to upgrade to the most current Windows XP Service Pack.

Get Service Pack 2

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MORE INFORMATION

The message that is mentioned in the "Introduction" section appears when you sta...

The message that is mentioned in the "Introduction" section appears when you start a Windows XP-based computer that has not been updated to the latest service pack. The latest service pack includes enhancements and better protection against viruses, worms, and malicious users.

When this message appears, click here in the message to upgrade to the most current Windows XP service pack, or click Get Service Pack 2 in the message to visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/sp2/default.mspx (http://www.microsoft.com/windowsxp/sp2/default.mspx)

For more information about how to install Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

875364 (http://support.microsoft.com/kb/875364/ ) Detailed installation walkthrough for Windows XP Service Pack 2

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REFERENCES

For more information about Windows Genuine Advantage, click the following artic...

For more information about Windows Genuine Advantage, click the following article numbers to view the articles in the Microsoft Knowledge Base:

892130 (http://support.microsoft.com/kb/892130/ ) Description of Windows Genuine Advantage (WGA)

905474 (http://support.microsoft.com/kb/905474/ ) Description of the Windows Genuine Advantage Notifications application

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APPLIES TO

• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional
• Microsoft Windows XP Media Center Edition
• Microsoft Windows Genuine Advantage

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Keywords:

kbhowto kbsecurity kbbeginner kbexpertiseinter kbexpertisebeginner kbexpertiseadvanced KB933274

How to download and install the latest printer driver from your printer manufacturer's Web site

You are now ready to go look for the printer driver that you need. We will give you links to some common printer manufacturer's Web sites in a minute. But before we do this, we'd like to remind you that the printer manufacturer's Web site is not under our control. Each manufacturer's Web site will be laid out differently. Therefore, we cannot give you the precise steps that you will need to locate and download the latest printer driver for your computer. So please realize that the following steps are general steps that you may have to adapt a bit. If at any time you no longer seem to be able to find what you need, please ask someone you know for help or contact your printer's manufacturer for help.

Basically what you want to do when you get to your printer manufacturer's Web site is:

• Find the downloads or drivers section.
• Find where you can select your printer make and model.
• Find where you can select your Windows XP platform type.
• Select the latest driver.
• Read the download instructions if there are any, and then download the printer driver. (We will give you more specific instructions on how to download the printer driver file in a minute. For now, just try to locate the file.)

The following is just one example of what the page that you want to find on the printer manufacturer's Web site will resemble. This example is from the Epson Web site. As we said, other Web sites will look different.

Links to Web sites of common printer manufacturers

Here is a list of links to the Web sites of some common printer manufacturers. Click the link for your printer manufacturer. The current Web page will remain open so that you can return to it after you have downloaded the latest printer driver for your printer.

Note If the Web site for your printer manufacturer is not listed here, just type the name of your printer manufacturer in any Web search engine to locate the manufacturer's Web site:

• Brother (http://www.brother.com/E-ftp/softwin.html)
• Canon (http://www.usa.canon.com/consumer/controller?act=DownloadIndexAct)
• Dell (http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen)
• Epson (http://www.epson.com/cgi-bin/Store/support/SupportIndex.jsp)
• HP (http://welcome.hp.com/country/us/en/support.html)
• Kodak (http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=10/9652&pq-locale=en_US)
• Konica Minolta (http://printer.konicaminolta.com/support/index_ds.html)
• Lexmark (http://downloads.lexmark.com/en/us/index.html)
• Panasonic (http://www2.panasonic.com/consumer-electronics/support/Computers-Networking/Multifunction-Printers.list.75541)
• Ricoh (http://www.ricoh.com/downloads/)
• Samsung (http://www.samsung.com/us/support/download/supportDownMain.do)
• Sony (http://esupport.sony.com/perl/select-system.pl?DIRECTOR=DRIVER&SR=nav:service_support:electronics:drivers_software:esup&ref=http%3A//www.sony.com/index.php)

After you have located the latest printer driver for your printer and Window XP platform, go to Download and then run the file that you located.

What to do if no printer driver was listed for your printer or Windows XP platform type

If no printer driver was listed for your Windows XP platform type, here is what you want to try next:

• If no printer driver is listed by your manufacturer for Windows XP, download a Microsoft Windows 2000 driver if one is available.
• If you are running a 64-bit Windows XP platform, and no 64-bit Windows XP driver is listed, download a 32-bit Windows XP driver if one is available.

If no Windows 2000 or Windows XP driver is listed for your printer, see whether a compatible printer driver exists for your printer make and model. A compatible driver is also known as an "emulation printer driver." An emulation printer driver imitates another printer driver. This step is a bit more involved, so if you have trouble, you might want to ask someone for help or contact support.

To find a printer driver that will function as an emulation printer driver for your printer driver, first search your printer manufacturer's Web site. If you do not find any mention of an emulation printer driver on your printer manufacturer's Web site, you can do the same search on the Internet. The steps to do this are as follows:

1. Either on your printer manufacturer's Web site or on the Internet, type the make and model of your printer followed by the word "emulation" in the search box. For example, your search entry might resemble the following:

   Canon BJ20 emulation

2. Look through the search results to see whether there is any mention of an emulation printer driver for your printer.

To download a compatible driver, you might have to visit a different printer manufacturer's Web site. For example, the Epson LQ510 printer emulates the Canon BJ20 printer. Therefore, you would have to visit the Epson Web site to download the latest printer driver for the Epson LQ510 printer for use with a Canon BJ20 printer.

If no printer driver is available in any form for your printer, the rest of this content cannot help you. At this point, you might want to read Next Steps or Advanced troubleshooting. Or you might want to ask someone you know for help, or contact the manufacturer of your printer.

If you found the driver, go on to Download and then run the file that you located.

List of the keyboard shortcuts that are available in Windows XP

General keyboard shortcuts

• CTRL+C (Copy)
• CTRL+X (Cut)
• CTRL+V (Paste)
• CTRL+Z (Undo)
• DELETE (Delete)
• SHIFT+DELETE (Delete the selected item permanently without placing the item in the Recycle Bin)
• CTRL while dragging an item (Copy the selected item)
• CTRL+SHIFT while dragging an item (Create a shortcut to the selected item)
• F2 key (Rename the selected item)
• CTRL+RIGHT ARROW (Move the insertion point to the beginning of the next word)
• CTRL+LEFT ARROW (Move the insertion point to the beginning of the previous word)
• CTRL+DOWN ARROW (Move the insertion point to the beginning of the next paragraph)
• CTRL+UP ARROW (Move the insertion point to the beginning of the previous paragraph)
• CTRL+SHIFT with any of the arrow keys (Highlight a block of text)
• SHIFT with any of the arrow keys (Select more than one item in a window or on the desktop, or select text in a document)
• CTRL+A (Select all)
• F3 key (Search for a file or a folder)
• ALT+ENTER (View the properties for the selected item)
• ALT+F4 (Close the active item, or quit the active program)
• ALT+ENTER (Display the properties of the selected object)
• ALT+SPACEBAR (Open the shortcut menu for the active window)
• CTRL+F4 (Close the active document in programs that enable you to have multiple documents open simultaneously)
• ALT+TAB (Switch between the open items)
• ALT+ESC (Cycle through items in the order that they had been opened)
• F6 key (Cycle through the screen elements in a window or on the desktop)
• F4 key (Display the Address bar list in My Computer or Windows Explorer)
• SHIFT+F10 (Display the shortcut menu for the selected item)
• ALT+SPACEBAR (Display the System menu for the active window)
• CTRL+ESC (Display the Start menu)
• ALT+Underlined letter in a menu name (Display the corresponding menu)
• Underlined letter in a command name on an open menu (Perform the corresponding command)
• F10 key (Activate the menu bar in the active program)
• RIGHT ARROW (Open the next menu to the right, or open a submenu)
• LEFT ARROW (Open the next menu to the left, or close a submenu)
• F5 key (Update the active window)
• BACKSPACE (View the folder one level up in My Computer or Windows Explorer)
• ESC (Cancel the current task)
• SHIFT when you insert a CD-ROM into the CD-ROM drive (Prevent the CD-ROM from automatically playing)
• CTRL+SHIFT+ESC (Open Task Manager)

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Dialog box keyboard shortcuts

If you press SHIFT+F8 in extended selection list boxes, you enable extended selection mode. In this mode, you can use an arrow key to move a cursor without changing the selection. You can press CTRL+SPACEBAR or SHIFT+SPACEBAR to adjust the selection. To cancel extended selection mode, press SHIFT+F8 again. Extended selection mode cancels itself when you move the focus to another control.

• CTRL+TAB (Move forward through the tabs)
• CTRL+SHIFT+TAB (Move backward through the tabs)
• TAB (Move forward through the options)
• SHIFT+TAB (Move backward through the options)
• ALT+Underlined letter (Perform the corresponding command or select the corresponding option)
• ENTER (Perform the command for the active option or button)
• SPACEBAR (Select or clear the check box if the active option is a check box)
• Arrow keys (Select a button if the active option is a group of option buttons)
• F1 key (Display Help)
• F4 key (Display the items in the active list)
• BACKSPACE (Open a folder one level up if a folder is selected in the Save As or Open dialog box)

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Microsoft natural keyboard shortcuts

• Windows Logo (Display or hide the Start menu)
• Windows Logo+BREAK (Display the System Properties dialog box)
• Windows Logo+D (Display the desktop)
• Windows Logo+M (Minimize all of the windows)
• Windows Logo+SHIFT+M (Restore the minimized windows)
• Windows Logo+E (Open My Computer)
• Windows Logo+F (Search for a file or a folder)
• CTRL+Windows Logo+F (Search for computers)
• Windows Logo+F1 (Display Windows Help)
• Windows Logo+ L (Lock the keyboard)
• Windows Logo+R (Open the Run dialog box)
• Windows Logo+U (Open Utility Manager)

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Accessibility keyboard shortcuts

• Right SHIFT for eight seconds (Switch FilterKeys either on or off)
• Left ALT+left SHIFT+PRINT SCREEN (Switch High Contrast either on or off)
• Left ALT+left SHIFT+NUM LOCK (Switch the MouseKeys either on or off)
• SHIFT five times (Switch the StickyKeys either on or off)
• NUM LOCK for five seconds (Switch the ToggleKeys either on or off)
• Windows Logo +U (Open Utility Manager)

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Windows Explorer keyboard shortcuts

• END (Display the bottom of the active window)
• HOME (Display the top of the active window)
• NUM LOCK+Asterisk sign (*) (Display all of the subfolders that are under the selected folder)
• NUM LOCK+Plus sign (+) (Display the contents of the selected folder)
• NUM LOCK+Minus sign (-) (Collapse the selected folder)
• LEFT ARROW (Collapse the current selection if it is expanded, or select the parent folder)
• RIGHT ARROW (Display the current selection if it is collapsed, or select the first subfolder)

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Shortcut keys for Character Map

After you double-click a character on the grid of characters, you can move through the grid by using the keyboard shortcuts:

• RIGHT ARROW (Move to the right or to the beginning of the next line)
• LEFT ARROW (Move to the left or to the end of the previous line)
• UP ARROW (Move up one row)
• DOWN ARROW (Move down one row)
• PAGE UP (Move up one screen at a time)
• PAGE DOWN (Move down one screen at a time)
• HOME (Move to the beginning of the line)
• END (Move to the end of the line)
• CTRL+HOME (Move to the first character)
• CTRL+END (Move to the last character)
• SPACEBAR (Switch between Enlarged and Normal mode when a character is selected)

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Microsoft Management Console (MMC) main window keyboard shortcuts

• CTRL+O (Open a saved console)
• CTRL+N (Open a new console)
• CTRL+S (Save the open console)
• CTRL+M (Add or remove a console item)
• CTRL+W (Open a new window)
• F5 key (Update the content of all console windows)
• ALT+SPACEBAR (Display the MMC window menu)
• ALT+F4 (Close the console)
• ALT+A (Display the Action menu)
• ALT+V (Display the View menu)
• ALT+F (Display the File menu)
• ALT+O (Display the Favorites menu)

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MMC console window keyboard shortcuts

• CTRL+P (Print the current page or active pane)
• ALT+Minus sign (-) (Display the window menu for the active console window)
• SHIFT+F10 (Display the Action shortcut menu for the selected item)
• F1 key (Open the Help topic, if any, for the selected item)
• F5 key (Update the content of all console windows)
• CTRL+F10 (Maximize the active console window)
• CTRL+F5 (Restore the active console window)
• ALT+ENTER (Display the Properties dialog box, if any, for the selected item)
• F2 key (Rename the selected item)
• CTRL+F4 (Close the active console window. When a console has only one console window, this shortcut closes the console)

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Remote desktop connection navigation

• CTRL+ALT+END (Open the Microsoft Windows NT Security dialog box)
• ALT+PAGE UP (Switch between programs from left to right)
• ALT+PAGE DOWN (Switch between programs from right to left)
• ALT+INSERT (Cycle through the programs in most recently used order)
• ALT+HOME (Display the Start menu)
• CTRL+ALT+BREAK (Switch the client computer between a window and a full screen)
• ALT+DELETE (Display the Windows menu)
• CTRL+ALT+Minus sign (-) (Place a snapshot of the entire client window area on the Terminal server clipboard and provide the same functionality as pressing ALT+PRINT SCREEN on a local computer.)
• CTRL+ALT+Plus sign (+) (Place a snapshot of the active window in the client on the Terminal server clipboard and provide the same functionality as pressing PRINT SCREEN on a local computer.)

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Microsoft Internet Explorer navigation

• CTRL+B (Open the Organize Favorites dialog box)
• CTRL+E (Open the Search bar)
• CTRL+F (Start the Find utility)
• CTRL+H (Open the History bar)
• CTRL+I (Open the Favorites bar)
• CTRL+L (Open the Open dialog box)
• CTRL+N (Start another instance of the browser with the same Web address)
• CTRL+O (Open the Open dialog box, the same as CTRL+L)
• CTRL+P (Open the Print dialog box)
• CTRL+R (Update the current Web page)
• CTRL+W (Close the current window)

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Other information

• Some keyboard shortcuts may not work if StickyKeys is turned on in Accessibility Options.
• Some of the Terminal Services client shortcuts that are similar to the shortcuts in Remote Desktop Sharing are not available when you use Remote Assistance in Windows XP Home Edition.
• Some of the other Microsoft Knowledge Base articles that have similar information as this article are:
  126449 (http://support.microsoft.com/kb/126449/ ) Keyboard shortcuts for Windows
  255090 (http://support.microsoft.com/kb/255090/ ) Keystroke navigation in Windows 2000 Help
• Refer to Help for the most current information regarding keyboard navigation and visit the following Microsoft Accessibility Web site for additional information that relates to keyboard shortcuts and keyboard navigation in Windows and other Microsoft products:
  http://www.microsoft.com/enable (http://www.microsoft.com/enable)

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APPLIES TO

• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional

How to troubleshoot an unsuccessful installation of Windows XP Service Pack 3

Use the following troubleshooting methods in the order in which they are presented.

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Method 1: Exit all open programs, restart the computer, and then try to reinstall SP3

Sometimes an installation is unsuccessful because a previous operation was not completed. By restarting your computer, you close any pending computer functions and restart the process. To do this, follow these steps:

1. Exit all open programs.
2. Restart the computer.
3. Wait until the computer finishes the restart process, and then log on to your account.
4. Visit the following Microsoft Web site to reinstall Windows XP SP3:
   http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
5. Click Express Install (Recommended).
   
   Note If the computer meets the conditions for the Windows XP SP3 update, this update will be automatically selected.
6. Click Install.
7. Review and accept the Microsoft Software License Terms, and then follow the instructions that are provided during the installation process to complete the installation.

If the installation is successful, you are finished.

If this method did not resolve the issue, go to method 2.

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Method 2: Temporarily disable any antivirus, antispyware, and third-party firewall programs

Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process.

Installation failure may occur when a third-party program, such as antispyware, holds a file open or when it locks a file that the Windows XP SP3 installation program needs. Before you try to reinstall Windows XP SP3, follow these steps:

1. Exit any open programs, and then restart the computer.
2. After the computer has restarted, disable any antivirus, antispyware, and third-party firewall programs that may start during the startup process.
   
   You can usually do this from the program notification area. The program icons typically appear in the lower-right corner of the computer screen. To disable a program from the notification area, right-click the program icon, and then click an appropriate option to disable the program.
   
   Note If these options are not available, see the program documentation. Or, contact the program's manufacturer for instructions.
3. After you disable these programs, visit the following Microsoft Web site to reinstall Windows XP SP3:
   http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
   Note If you have problems obtaining the service pack from Windows Update, obtain the stand-alone update package from the Download Center. To do this, go to method 3.
4. Click Express Install (Recommended).
   
   Note If the computer meets the conditions for the Windows XP SP3 update, this update will be automatically selected.
5. Click Install.
6. Review and accept the Microsoft Software License Terms, and then follow the instructions that are provided during the installation process to complete the installation.
7. After you have completed the Windows XP SP3 installation process, re-enable any antivirus, antispyware, and third-party firewall programs that you disabled in step 2.

If the installation is successful, you are finished.

If this method did not resolve the issue, go to method 3.

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Method 3: Download and reinstall Windows XP SP3 from the Microsoft Download Center

If you have problems obtaining the service pack from Windows Update, obtain the stand-alone update package from the Download Center. To download the file, click the following link:

Collapse this imageExpand this image

Download the Windows XP Service Pack 3 package now package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4)
For more information about how to download Windows XP SP3 from the Microsoft Download Center, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

If the installation is successful, you are finished.

If this method did not resolve the issue, and you are comfortable with advanced troubleshooting, go to the "Advanced Troubleshooting Methods" section.

If you are not comfortable with advanced troubleshooting, go to the "Next Steps" section for information about how to contact Support.

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ADVANCED TROUBLESHOOTING

The following troubleshooting methods are intended for advanced users. To resolv...

The following troubleshooting methods are intended for advanced users. To resolve the issue and reinstall Windows XP SP3, first try method 1.

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Method 1: Start the Background Intelligent Transfer Service (BITS) and reinstall Windows XP SP3

Background Intelligent Transfer Service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, Windows Update may have problems delivering files to your computer.

To start the BITS service and reinstall Windows XP SP3, follow these steps:

Step 1: Start the BITS service

1. Click Start, and then click Run.
2. Type services.msc in the Open box, and then click OK.
3. Right-click Background Intelligent Transfer Service, and then click Properties.
4. On the General tab in the Startup type box, click Automatic, and then click Apply.
5. In the Service status section of the properties dialog box, verify that the BITS service is started. If it is not started, click Start.
6. Click Apply, and then click OK.

Step 2: Restart the computer and try to reinstall Windows XP SP3

1. Exit all open programs.
2. Restart the computer.
3. Wait until the computer finishes the restart process, and then log on to your account.
4. Visit the following Microsoft Web site to reinstall Windows XP SP3:
   http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
5. Click Express Install (Recommended).
   
   Note If the computer meets the conditions for the Windows XP SP3 update, this update will be automatically selected.
6. Click Install.
7. Review and accept the Microsoft Software License Terms, and then follow the instructions that are provided during the installation process to complete the installation.

If the installation is successful, you are finished.

If this method did not resolve the issue, go to method 2.

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Method 2: Turn off Automatic Updates, clear the Software Distribution folder, and then download Windows XP SP3

A file in the Software Distribution folder might have become corrupted or previous files might interfere with the installation of SP3. Clearing the Software Distribution folder helps prevent these problems.

Step 1: Turn off Automatic Updates

1. Log on to the computer as an administrator or as a user who has administrative credentials. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft Web site:
   http://support.microsoft.com/gp/admin (http://support.microsoft.com/gp/admin)
2. Click Start, and then click Run.
3. Copy and then paste (or type) services.msc in the Open box, and then click OK.
4. Right-click Automatic Update, and then click Stop.

Step 2: Clear the Software Distribution Folder

1. Click Start, and then click Run.
2. Copy and then paste (or type) the following in the Open box, and then click OK:
   %windir%\SoftwareDistribution
3. Right-click the Download folder, and then click Rename.
4. Type Download.old as the new folder name, and then press ENTER.
5. Exit Windows Explorer.

Step 3: Turn on Automatic Updates to download Windows XP SP3 again

1. Click Start, and then click Run.
2. Copy and then paste (or type) services.msc in the Open box, and then click OK.
3. In the Services console, right-click Automatic Update, and then click Start.
4. Close the Services console.

Step 4: Reinstall Windows XP SP3

To reinstall Windows XP SP3, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)

If the installation is successful, you are finished.

If this method did not resolve the issue, go to the "Next Steps" section.

Back to the top

NEXT STEPS

If the methods in this article did not resolve the issue, you can use the Micros...

If the methods in this article did not resolve the issue, you can use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web site provides include the following:

• Searchable Knowledge Base (http://support.microsoft.com/search/?adv=1) : Search technical support information and self-help tools for Microsoft products.
• Solution Centers (http://support.microsoft.com/select/?target=hub) : View product-specific frequently asked questions and support highlights.
• Microsoft Customer Support Newsgroups (http://www.microsoft.com/communities/newsgroups/default.mspx) : Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
• Other Support Options (http://support.microsoft.com/default.aspx?pr=csshome) : Use the Web to ask a question, contact Microsoft Customer Support Services, or provide feedback.

If you continue to have problems after you use these Microsoft Web sites or if you cannot find a solution to the problem on the Microsoft Support Services Web site, click the following link to contact Support.

http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)

Back to the top

---

APPLIES TO

• Microsoft Windows XP Service Pack 3, when used with:
• Microsoft Windows XP Professional
• Microsoft Windows XP Home Edition

How to prepare to upgrade from Windows XP to Windows Vista

How to prepare to upgrade from Windows XP to Windows Vista: "How to prepare to upgrade from Windows XP to Windows Vista
View products that this article applies to.
On This Page

* INTRODUCTION
* MORE INFORMATION
o Back up important files
o Install Windows XP Service Pack 2
o Verify the upgrade status of the Windows XP-based computer
o Verify that the programs that you are using are supported by Windows Vista
o Verify the free space on the hard disk
o Verify the file system

Expand all | Collapse all
INTRODUCTION
This article describes how to prepare to upgrade from Microsoft Windows XP to Wi...
This article describes how to prepare to upgrade from Microsoft Windows XP to Windows Vista.
Back to the top
MORE INFORMATION
Back up important files Back up important files on the Windows XP-based comput...
Back up important files
Back up important files on the Windows XP-based computer before you upgrade to Windows Vista. A backup of files helps prevent the loss of files if you make a mistake during the upgrade. For more information about how to back up files in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
308422 (http://support.m"

You cannot use a serial cable connection to connect a Windows XP-based computer to a Windows Vista-based computer

You cannot use a serial cable connection to connect a Windows XP-based computer to a Windows Vista-based computer: "You cannot use a serial cable connection to connect a Windows XP-based computer to a Windows Vista-based computer
View products that this article applies to.
Expand all | Collapse all
SYMPTOMS
You cannot use a serial cable connection to connect a Microsoft Windows XP-based...
You cannot use a serial cable connection to connect a Microsoft Windows XP-based computer to a Windows Vista-based computer. For example, when you use a null modem serial cable such as a Laplink cable or a Bluetooth serial connection to connect the two computers, the connection does not work as expected.
Back to the top
WORKAROUND
To work around this problem, use an alternative method to connect the two compu...
To work around this problem, use an alternative method to connect the two computers. For example, use a network connection with Ethernet cables. Alternatively, use a network hub to enable communication between the two computers.
Back to the top
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that ar...
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the 'Applies to' section.
Back to the top
MORE INFORMATION
For more information about how to transfer files and settings from one computer..."

How to perform a custom installation of Windows Vista on a computer that is running Windows XP

How to perform a custom installation of Windows Vista on a computer that is running Windows XP: "This article describes how to perform a custom installation of Windows Vista on a computer that is running Microsoft Windows XP.
Back to the top
MORE INFORMATION
To install Windows Vista on a Windows XP-based computer, we recommend that you p...
To install Windows Vista on a Windows XP-based computer, we recommend that you perform an upgrade installation. We also recommend that you prepare the computer before you install Windows Vista. For more information about how to prepare for a Windows Vista installation, click the following article number to view the article in the Microsoft Knowledge Base:
931227 (http://support.microsoft.com/kb/931227/ ) How to prepare to install Windows Vista on a computer that is running Windows XP
To perform a custom installation of Windows Vista on a Windows XP-based computer, follow these steps.

Note During the installation process, you can click the left arrow in the upper-left corner of the Setup program window to go back to the earlier step. However, if the left arrow is disabled, you cannot go back to the earlier step. In this case, if you want to start the installation process from the beginning, click the X button in the upper-right corner of the of the Setup program window to cancel the installation.

1. Start"

Windows Vista Support WebCast: Windows Vista vs. Microsoft Windows XP: Solid reasons to switch

Session Summary
Wednesday, November 22, 2006

This WebCast makes side-by-side comparisons of the Windows Vista and the Microsoft Windows XP operating systems. If you are not sure that you want to upgrade to Windows Vista, this WebCast will show you why you should make the move now!

This is a Level 100 (http://support.microsoft.com/default.aspx?scid=gp;en-us;webcastlevels&sd=gn) session presented by Derek Torres.

Derek Torres is a writer and author. He has written or co-written books about Windows XP and Windows Vista, in addition to books about Windows Live and BusinessObjects. He has also contributed to Microsoft Work Essentials and Windows Vista Expert Zone, and has also written for other industry magazines. He is also the co-founder of Standard 6, a Paris-based consulting firm.

Viewing the Presentation

Collapse this imageExpand this image

To view, click this link: View this On-demand Recording (https://www.livemeeting.com/cc/msevents/view?id=wv112206) (Length: 58 minutes)

This Web site features Live WebCasts that use Microsoft® Office Live Meeting. If you have already installed Live Meeting, your computer will start the appropriate viewer and play the WebCast without any additional action from you. If you have not installed Live Meeting, or you have previously installed an earlier version of the software, you may have to download the required software to view the Live events.

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Offline viewing download (http://download.microsoft.com/download/e/7/8/e7831101-eb41-44a5-86cf-7937fdad4926/wv112206.wmv.zip) - If you wish to download a copy of this broadcast to your local hard drive for off-line viewing, we provide this as a separate file (.zip archive) that you can download.

Podcasting/Mobile Resources

Collapse this imageExpand this image

Audio-Only Stream (.WMA format) (http://download.microsoft.com/download/e/7/8/e7831101-eb41-44a5-86cf-7937fdad4926/wv112206.wma.zip) - Click this link if you wish to listen to an audio-only version of this broadcast in WMA (Windows Media Audio) streaming format.

Collapse this imageExpand this image

Audio-Only Stream (.MP3 format) (http://download.microsoft.com/download/e/7/8/e7831101-eb41-44a5-86cf-7937fdad4926/wv112206.mp3.zip) - Click this link if you wish to listen to an audio-only version of this broadcast in MP3 (MPEG Audio) format.

Collapse this imageExpand this image

Download the presentation (http://download.microsoft.com/download/e/7/8/e7831101-eb41-44a5-86cf-7937fdad4926/wv112206.zip) - This is a Microsoft PowerPoint (.ppt) file.
If you do not have PowerPoint and you want a copy of the slides, use the PowerPoint Viewer (http://www.microsoft.com/downloads/details.aspx?FamilyID=428d5727-43ab-4f24-90b7-a94784af71a4&DisplayLang=en) (1,911 KB).

Collapse this imageExpand this image

A full written transcript will be made available within three weeks of the live broadcast.

Provide Feedback on this Broadcast (http://support.microsoft.com/common/survey.aspx?scid=sw;en;1326&p0=wv&p1=en-us&p2=112206)

Support WebCasts Home (http://support.microsoft.com/webcasts)

---

APPLIES TO

• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Business
• Windows Vista Starter
• Windows Vista Ultimate
• Microsoft Windows XP Professional

The partition that hosts Windows Vista may disappear if you use Windows XP to create a partition on a computer that has both Windows XP and Windows Vi

If you use Microsoft Windows XP to create a new partition on a computer that has both Windows XP and Windows Vista installed, the partition that hosts Windows Vista may disappear.

Back to the top

CAUSE

This problem may be caused by a error in Logical Disk Manager. If the partition...

This problem may be caused by a error in Logical Disk Manager. If the partition that hosts Windows Vista was created during the installation of Windows Vista, a 1-megabyte (MB) alignment boundary is created on the partition. This alignment boundary differs from the alignment boundary that is created by Windows XP. Therefore, when you use Windows XP to create a new partition, the different alignments may cause this problem.

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WORKAROUND

To work around this problem, do not use Windows XP to create a partition on a co...

To work around this problem, do not use Windows XP to create a partition on a computer that also has Windows Vista installed.

You receive an error message when you try to upgrade an x64-based version of Windows XP to Windows Vista

When you try to upgrade an x64-based version of Windows XP to Windows Vista, you receive the following error message:

Upgrade has been disabled. To upgrade, you must be running Windows Vista build 5383 or later, or Windows XP with Service Pack 2 or later.

You receive this error message as soon as you run the Setup.exe file and then click Upgrade. Additionally, the upgrade is blocked.

MORE INFORMATION

You can only upgrade an x86-based version of Windows XP to Windows Vista. Upgrad...

You can only upgrade an x86-based version of Windows XP to Windows Vista. Upgrading from an x64-based version of Windows XP to Windows Vista is not supported.

Additionally, the error message that is mentioned in the "Symptoms" section is incorrect. You should receive an error message that resembles the following:

Upgrade from Windows XP x64 to Windows Vista is unsupported.

---

APPLIES TO

• Microsoft Windows XP Professional x64 Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate

Back to the top

Keywords:

kbexpertisebeginner kbtshoot KB951019

Como obter o Service Pack mais recente do Windows XP

Windows XP Service Pack 3

Data de Edição: 29 de Abril de 2008

O Windows XP Service Pack 3 é um Service Pack cumulativo que inclui o Service Pack mais recente actualmente suportado. Isto significa que o Windows XP Service Pack 3 contém todas as correcções incluídas no Windows XP Service Pack 2 (SP2). Se já tiver o Windows XP Service Pack 3 (SP3) instalado, não é necessário instalar o Windows XP SP2.

Nota: tem de ter o Windows XP Service Pack 1a ou o Windows XP Service Pack 2 instalado para instalar o Windows XP Service Pack 3.

Como obter

Pode utilizar o Windows Update ou o Centro de Transferências da Microsoft para obter o Windows XP Service Pack 3 (SP3).

Verificar a existência de actualizações no Windows Update

1. Visite o seguinte Web site da Microsoft:
   http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
2. Clique em Instalação Rápida (Recomendado).
3. Se o seu computador estiver apto, o Windows XP SP3 será uma das actualizações automaticamente seleccionadas. Clique em Instalar.
4. Leia e aceite o Contrato de Licença do Utilizador Final (EULA).

O Windows XP SP3 será transferido para o seu computador e o Assistente de Configuração do Windows XP Service Pack 3 ajudá-lo-á no processo de instalação.

Obter o Service Pack mais recente do Windows XP a partir do Centro de Transferências da Microsoft

Se tiver problemas em obter o Service Pack a partir do Windows Update, poderá obter o pacote de actualização autónomo a partir do Centro de Transferências.
O ficheiro que se segue está disponível para transferência a partir do Centro de Transferências da Microsoft:

Reduzir esta imagemExpandir esta imagem

Transferir o pacote do Windows XP Service Pack 3 agora. (http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4)

Para mais informações sobre como transferir ficheiros de suporte da Microsoft, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

119591 (http://support.microsoft.com/kb/119591/ ) Como obter ficheiros de suporte da Microsoft a partir de serviços online

A Microsoft procedeu à detecção de vírus neste ficheiro. A Microsoft utilizou o software de detecção de vírus mais actual, disponível na data de publicação do ficheiro. O ficheiro está armazenado em servidores com segurança melhorada, que ajudam a impedir quaisquer alterações não autorizadas ao ficheiro.

Lista de correcções

Para mais informações sobre as correcções introduzidas no Windows XP Service Pack 3, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

946480 (http://support.microsoft.com/kb/946480/ ) Lista de actualizações incluídas no Windows XP Service Pack 3

Notas de versão

Para mais informações sobre problemas relacionados com o Windows XP Service Pack 3, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

936929 (http://support.microsoft.com/kb/936929/ ) Notas de versão do Windows XP Service Pack 3

Como determinar a versão do Windows XP em execução

Para mais informações sobre como determinar a versão do Windows XP em execução, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

310104 (http://support.microsoft.com/kb/310104/ ) Como Determinar a Versão do Windows XP que Está a ser Utilizada

Recursos adicionais

Para obter informações que podem ajudá-lo a transferir e instalar o Windows XP SP3 com êxito num computador, visite o seguinte Web site da Microsoft:

http://technet.microsoft.com/pt-pt/windows/bb794714(en-us).aspx (http://technet.microsoft.com/pt-pt/windows/bb794714(en-us).aspx)

Voltar ao topo

Mais Informação

Windows XP Service Pack 2 Data de Edição: 25 de Agosto de 2004O Windows XP Serv...

Windows XP Service Pack 2

Data de Edição: 25 de Agosto de 2004

O Windows XP Service Pack 2 é um Service Pack cumulativo. Isto significa que o Windows XP Service Pack 2 contém todas as correcções incluídas no Windows XP Service Pack 1a (SP1a). Se já tiver o Windows XP Service Pack 2 (SP2) instalado, não é necessário instalar o Windows XP Service Pack 1a (SP1a).

Como obter

Pode utilizar as Actualizações Automáticas ou o Windows Update para obter o Windows XP Service Pack 2 (SP2).

Actualizações Automáticas

A melhor forma de garantir de que recebe o Windows XP SP2 é activando a funcionalidade Actualizações Automáticas no Windows XP. Visite o site Proteja o seu PC (Protect Your PC) para consultar os 4 passos para proteger o seu computador (http://www.microsoft.com/protect/computer/default.mspx) ou siga estes passos manuais (http://www.microsoft.com/protect/computer/updates/mu.mspx) . De todas as formas, receberá o Windows XP SP2 automaticamente.

Depois de activar as Actualizações Automáticas, o computador pode começar a transferir actualizações importantes de forma automática, incluindo a versão mais recente do Windows Update.

Windows Update

1. Visite o seguinte Web site da Microsoft:
   http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
2. Clique em Instalação Rápida (Recomendado).
3. Se o seu computador estiver apto, o Windows XP SP2 será uma das actualizações automaticamente seleccionadas. Clique em Instalar.
4. Leia e aceite o Contrato de Licença do Utilizador Final (EULA).

O Windows XP SP2 será transferido para o seu computador e o assistente de configuração do Windows XP Service Pack 2 irá ajudar a instalá-lo.

Lista de correcções

Para obter informações adicionais sobre as correcções introduzidas no Windows XP Service Pack 2, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

811113 (http://support.microsoft.com/kb/811113/ ) Lista de correcções incluídas no Windows XP Service Pack 2

Notas de versão

Para obter informações adicionais sobre problemas relacionados com o Windows XP Service Pack 2, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

835935 (http://support.microsoft.com/kb/835935/ ) Notas de versão do Windows XP Service Pack 2

Recursos adicionais

Para obter informações que podem ajudá-lo a transferir e instalar o Windows XP SP2 com êxito num computador, visite o seguinte Web site da Microsoft:

http://support.microsoft.com/?pr=windowsxpsp2 (http://support.microsoft.com/?pr=windowsxpsp2)

Voltar ao topo

Windows XP Service Pack 1a

Data de Edição: 3 de Fevereiro de 2003

Como obter

Para obter o Service Pack 1a (SP1a), visite o seguinte Web site da Microsoft:

http://www.microsoft.com/downloads/details.aspx?familyid=0136E5F8-1684-4202-B2D0-C6A43430F12A (http://www.microsoft.com/downloads/details.aspx?familyid=0136E5F8-1684-4202-B2D0-C6A43430F12A)

Diferenças entre o Windows XP SP1 e o SP1a

Para obter informações adicionais, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

813926 (http://support.microsoft.com/kb/813926/ ) Diferenças entre o Windows XP SP1 e o Windows XP SP1a

Lista de correcções

Para obter informações adicionais sobre as correcções introduzidas no SP1a, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

324720 (http://support.microsoft.com/kb/324720/ ) Lista de erros corrigidos no Windows XP Service Pack 1a

O Windows XP Service Pack 1a (SP1a) inclui o Internet Explorer 6.0 Service Pack 1 (SP1). Assim, os problemas corrigidos pelo Internet Explorer 6.0 SP1 são igualmente corrigidos pelo Windows XP SP1a.

Para obter informações adicionais sobre estes problemas, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

326489 (http://support.microsoft.com/kb/326489/ ) Lista de problemas corrigidos nos Service Packs do Internet Explorer 6

Para obter informações adicionais sobre como obter o Service Pack mais recente para o Internet Explorer 6, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

328548 (http://support.microsoft.com/kb/328548/ ) Como obter o Service Pack mais recente para o Internet Explorer 6

Notas de versão

Para obter informações adicionais sobre problemas relacionados com o Windows XP Service Pack 1a, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

324722 (http://support.microsoft.com/kb/324722/ ) Notas de versão do Windows XP Service Pack 1 e do Service Pack 1a

Voltar ao topo

Windows XP Service Pack 1

Data de Edição: 9 de Setembro de 2002

Como obter

O Service Pack 1 (SP1) já não está disponível para transferência.

Lista de correcções

Para obter informações adicionais sobre as correcções introduzidas no SP1, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

324720 (http://support.microsoft.com/kb/324720/ ) Lista de erros corrigidos no Windows XP Service Pack 1a

O Windows XP Service Pack 1 (SP1) inclui o Internet Explorer 6.0 Service Pack 1 (SP1). Assim, os problemas corrigidos pelo Internet Explorer 6.0 SP1 são igualmente corrigidos pelo Windows XP SP1.

Para obter informações adicionais sobre estes problemas, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

326489 (http://support.microsoft.com/kb/326489/ ) Lista de problemas corrigidos nos Service Packs do Internet Explorer 6

Para obter informações adicionais sobre como obter o Service Pack mais recente para o Internet Explorer 6, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

328548 (http://support.microsoft.com/kb/328548/ ) Como obter o Service Pack mais recente para o Internet Explorer 6

Notas de versão

Para obter informações adicionais sobre problemas relacionados com o Windows XP Service Pack 1, clique no número de artigo que se segue para visualizar o artigo na Base de Dados de Conhecimento da Microsoft:

324722 (http://support.microsoft.com/kb/324722/ ) Notas de versão do Windows XP Service Pack 1 e do Service Pack 1a

How to obtain the latest Windows XP service pack

To install Windows XP Service Pack 3 (SP3), either Windows XP Service Pack 1a (SP1a) or Windows XP Service Pack 2 (SP2) must already be installed.

If you have to install Windows XP Service Pack 1a or Windows XP Service Pack 2, go to the "Windows XP Service Pack 1a" section or the "Windows XP Service Pack 2" section in this article.

Important These service packs apply only to 32-bit versions of Windows XP. For more information about service packs for Windows XP Professional x64 Edition, click the following article number to view the article in the Microsoft Knowledge Base:

889100 (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

To determine which service pack is currently installed on your computer, follow these steps:

1. Click Start, and then click Run.
2. Copy and paste, or type the following command and then click OK:
   winver
   A dialog box displays the version of Windows and the service pack that is currently installed on your computer.
3. Note If you still are not sure which service pack that you have, you might want to ask someone for help, or you might want to contact Support http://support.microsoft.com (http://support.microsoft.com/) .

Back to the top

How to obtain Windows Service Pack 3

There are three ways to obtain the latest service pack:

• You can turn on Automatic Updates so that your computer downloads the latest service pack automatically.
• You can download the service pack manually online.
• You can order the service pack on a CD.

Turn on Automatic Updates

The best way to obtain Windows XP SP3 is to turn on the Automatic Updates feature in Windows XP. To turn on the Automatic Updates feature, follow these steps:

1. Click Start, and then click Run.
2. Copy and paste, or type the following command, and then press ENTER:
   sysdm.cpl
3. Click the Automatic Updates tab, and then click to select one of the three options. We recommend that you select the Automatic (recommended) option, and then choose the time that you want under Automatically download recommended updates for my computer and install them.
4. Click OK.

After you turn on Automatic Updates, your computer can start to download updates automatically.

Download the service pack manually

You can use Windows Update or the Microsoft Download Center to obtain Windows XP SP3 online.

Check for updates on Windows Update

To check for updates on Windows Update, follow these steps:

1. Visit the following Microsoft Web site:
   http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
2. Click Express (Recommended).
3. If your computer is up to date, Windows XP SP3 will be one of the updates that is automatically selected. Click Install. If your computer is not up to date, Windows Update will offer some other updates that you have to install first. Install those, and then repeat steps 1 and 2 to obtain Windows XP SP3.
4. For Windows XP SP3, review and accept the Microsoft Software License Terms.

Windows XP SP3 will be downloaded to your computer, and the Windows XP Service Pack 3 Setup Wizard will help you install it.

Download the latest Windows XP service pack from the Microsoft Download Center

If you have problems obtaining the service pack from Windows Update, you can download the stand-alone update package from the Download Center. This page will say that this installation package is intended for IT professionals and developers. However, you can safely download this file. The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image

Download the Windows XP Service Pack 3 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Order Windows XP Service Pack 3 on a CD

To order Windows XP SP3 on a CD, visit one of the following Microsoft Web sites, as appropriate for your region:

Asia

https://om2.one.microsoft.com/opa/start.om?StoreID=D7A098F4-4034-4CCB-A785-9E890E6B4F5B&LocaleCode=en-us&NewTrans=1 (https://om2.one.microsoft.com/opa/start.om?StoreID=D7A098F4-4034-4CCB-A785-9E890E6B4F5B&LocaleCode=en-us&NewTrans=1)

Europe and Africa

https://om2.one.microsoft.com/opa/start.om?StoreID=7B7AA929-BD0A-487A-BC7E-DF7631FEE660&LocaleCode=en-us&NewTrans=1 (https://om2.one.microsoft.com/opa/start.om?StoreID=7B7AA929-BD0A-487A-BC7E-DF7631FEE660&LocaleCode=en-us&NewTrans=1)

North America

https://om2.one.microsoft.com/opa/start.om?StoreID=CE6E3AFC-6B25-4F99-8913-3E3453AD966D&LocaleCode=en-us&NewTrans=1 (https://om2.one.microsoft.com/opa/start.om?StoreID=CE6E3AFC-6B25-4F99-8913-3E3453AD966D&LocaleCode=en-us&NewTrans=1)

South America

https://om2.one.microsoft.com/opa/start.om?StoreID=2CE39C54-6B20-417F-B9C0-9F513FA18153&LocaleCode=en-us&NewTrans=1 (https://om2.one.microsoft.com/opa/start.om?StoreID=2CE39C54-6B20-417F-B9C0-9F513FA18153&LocaleCode=en-us&NewTrans=1)

Additional resources

For more information about what is fixed in Windows XP Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:

946480 (http://support.microsoft.com/kb/946480/ ) List of fixes that are included in Windows XP Service Pack 3

For more information about issues with Windows XP Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:

936929 (http://support.microsoft.com/kb/936929/ ) Information about Windows XP Service Pack 3

For information that can help you successfully download and install Windows XP SP3 on a single computer, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/windows/bb794714.aspx (http://technet.microsoft.com/en-us/windows/bb794714.aspx)

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Information about previous service packs

Windows XP Service Pack 2 Release Date: August 25, 2004To obtain Windows XP SP2,...

Windows XP Service Pack 2

Release Date: August 25, 2004

To obtain Windows XP SP2, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en)

Additional resources

For more information about what is fixed in Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

811113 (http://support.microsoft.com/kb/811113/ ) List of fixes included in Windows XP Service Pack 2

For more information about issues with Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

835935 (http://support.microsoft.com/kb/835935/ ) Release notes for Windows XP Service Pack 2

For information that can help you successfully download and install Windows XP SP2 on a single computer, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx (http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx)

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Windows XP Service Pack 1a

Release Date: February 3, 2003

To obtain Windows XP SP1a, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=83e4e879-fa3a-48bf-ade5-023443e29d78&DisplayLang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=83e4e879-fa3a-48bf-ade5-023443e29d78&DisplayLang=en)

Additional resources

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

813926 (http://support.microsoft.com/kb/813926/ ) Differences between Windows XP Service Pack 1 and Windows XP Service Pack 1a

For more information about what is fixed in SP1a, click the following article number to view the article in the Microsoft Knowledge Base:

324720 (http://support.microsoft.com/kb/324720/ ) List of fixes in Windows XP Service Pack 1 and Windows XP Service Pack 1a

Windows XP SP1a includes Internet Explorer 6 Service Pack 1 (SP1). Therefore, the problems corrected by Internet Explorer 6 SP1 are also fixed by Windows XP SP1a. For more information about these problems, click the following article number to view the article in the Microsoft Knowledge Base:

326489 (http://support.microsoft.com/kb/326489/ ) List of issues that are fixed in Internet Explorer 6 service packs

For more information about how to obtain the latest service pack for Internet Explorer 6, click the following article number to view the article in the Microsoft Knowledge Base:

328548 (http://support.microsoft.com/kb/328548/ ) How to obtain the latest service pack for Internet Explorer 6

For more information about issues with Windows XP Service Pack 1a, click the following article number to view the article in the Microsoft Knowledge Base:

324722 (http://support.microsoft.com/kb/324722/ ) Release notes for Windows XP Service Pack 1 and Service Pack 1a

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Windows XP Service Pack 1

Release Date: September 9, 2002

Service Pack 1 (SP1) is no longer available for download.

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APPLIES TO

• Microsoft Windows XP Professional
• Microsoft Windows XP Home Edition
• Microsoft Windows XP Media Center Edition
• Microsoft Windows XP Tablet PC Edition